Harbour Spas – Terms and Conditions of Sale
HARBOUR SPAS is a trading name of Spafix (Midlands & North) Ltd Company Registration: 8990552, Registered Address: Unit 4, Lindrick Way, Barlborough, Chesterfield, S43 4XE
Web orders and distance selling regulations
The following applies only to orders placed online, by mail order, by email or by telephone.
Orders considered to fall under the distance selling regulations are subject to a 14 day return or exchange right. This must be requested in writing within the period immediately following delivery.
This period is to help you to inspect the goods and correct any wrong choices made without having the benefit of seeing the goods prior to purchase.
As such, it is not a period where you can make normal use of the goods and impact their condition.
Return of the items to Harbour Spas is your responsibility. As many of our customers do not have access to appropriate delivery vehicles or professional teams who can care for the product, we can offer a delivery and removal service but there will be a charge for this.
Please contact our Management Team in writing should you feel that you would like to exchange or return your goods.
Your non-cancellable order
When placing your order, we will take you through your selected products and services in detail, giving you all the information required.
All details, items and colours will be thoroughly checked, verified and you will be asked to confirm the order. In confirming your order, you agree that the order and its contents are correct.
Once completed, your order forms part of a legally binding contract, which cannot be cancelled by either party without charge.
Should you wish to cancel your order you have 14 days from the date of order
A cancellation charge of 25% of the order value plus any delivery and collection costs will be payable by the purchaser.
Any amount paid over 25% will be given to you as a credit note and can be used as part or full payment for goods for up to 6 months after cancellation.
Where goods are cancelled under distance selling regulations the cancellation charge will not be applied.
To place an order requires a minimum deposit to the value of 20% of the order value.
Goods remain the property of the company until such time as payment is made in full or where an approved and executed finance agreement is in place and delivery has been made.
All finance is subject to status.
We will make an application on your behalf through a finance provider at the point of order. The finance provider will complete all necessary credit checks on the applicant and return an approved or failed status. Harbour Spas have no influence on the status returned.
Once approved, your credit agreement forms part of a legally binding contract. This means that by entering into such agreement, you are obliged to pay the specified amount as detailed on your finance paperwork.
Your spa will only be delivered and installed upon completion of all required paperwork.
Where a finance agreement is in place for full or part payment of the order, identification and electronic signature must be supplied prior to delivery.
For Swimspas orders, prior to your Swimspa being ordered a payment of 40% of the total balance becomes due.
For non-finance orders, FULL Balance of payment must be made a minimum of 48 hours prior to delivery.
We have two areas where we can only offer delivery in England:
|Area 1||AL, B, BA, BH, BN, BR, BS, CB, CF, CM, CO, CR, CT, CV, DA, DT, DY, E, EC, EN, EX, GL, GU, HA, HP,HR, IG, IP, KT, LE, LU, ME, MK, N, NN, NP, NW, OX, PE, PO, RG, RH, RM, SE, SG, SL, SM, SN, SO, SP, SS, SW, TA, TN, TO, TW, UB, W, WC, WD, WR, WS, WV||Kerbside delivery: £275+VAT|
Starter Pack Delivery £499+VAT
|Area 2||AL, B, BA, BH, BN, BR, BS, CB, CF, CM, CO, CR, CT, CV, DA, DT, DY, E, EC, EN, EX, GL, GU, HA, HP,HR, IG, IP, KT, LE, LU, ME, MK, N, NN, NP, NW, OX, PE, PO, RG, RH, RM, SE, SG, SL, SM, SN, SO, SP, SS, SW, TA, TN, TO, TW, UB, W, WC, WD, WR, WS, WV||Kerbside delivery: £325+VAT|
Starter Pack Delivery £549+VAT
If you live outside these postcodes, then please call 01246 802825 or 0808 163 5801 to arrange a delivery. We will be able to provide a cost for delivery and installation with one of our partners.
If you have selected not to have a free site survey, then please ensure that the path from the road to your proposed hot tub location is suitable for our team to move the hot tub into place. Sufficient height is important too, as the hot tub will be moved on its side.
If our team is unable to move the hot tub into position, we shall be forced to leave it at the roadside.
What if my order is delayed?
Occasionally, delivery of goods can be delayed. This can be down to production issues, a quality failure of components or materials or shipping delays. In all of these cases we will endeavour to provide regular updates on progress.
If delivery is delayed or forecast to be delayed for a prolonged period we will offer the option of re selection to an alternative product.
Change of order pre delivery
25% for each item you wish to change on your order.
Please see the ‘Cancellation’ section for further information on cancellation charges.
What if it won’t fit?
Where possible, we will carry out a site survey to assess access routes. However there are occasions when this isn’t possible or isn’t required. In this case, it is your final responsibility to ensure that your new spa or swimspa will fit into your desired location.
In the infrequent cases where it is not possible to install your spa, we will endeavour to find a solution, eg, use of a crane, however this will be at your expense.
All cases are dealt with on a case by case basis and at the discretion of Harbour Spas in the hope of finding an alternative to the cancellation of the order.
At Harbour Spas our warranties are all manufacturer and product specific and full details can be found in the warranty information section on our website.
Provision of warranties is for domestic end users only. Goods purchased for commercial use are covered by a statutory 12 month warranty only.
It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used. This means that for commercial uses we cannot accept liability or responsibility for safety standards or compliance where we have not specifically supplied safety certification in writing for use of the product in that environment.
None of the warranty provision that we offer covers misuse, neglect or abuse of the product.